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CARE : CUSTOMER CARE
COMMUNICATION WITH PARENTSWilmot commits to the highest standards of service and communication. Customer satisfaction is
ensured through the following:
• Staff training and development.
• Daily contact with parents.
• Monthly developmental reports.
• Weekly internal audit.
• Annual customer questionnaires.
• Parent / teacher meetings.
• Suggestion schemes Continuous improvement programmes.
• Benchmarking against best practice companies.
